Who Operates Charmius and What Players Can Rely On
Charmius Casino is an online casino that serves players in Australia in Australian dollars. We state who we are, what we provide, how accounts and payments are handled and how to reach us. We describe the service and make no promise beyond the rules shown on the site at the moment of use.
1. Who we are
1.1 Audience and language
Charmius Casino addresses adult players in Australia. The lobby, the offers and the cashier are presented in English, and every amount is shown in AUD.
1.2 Operating and payment entities
The casino is operated by 3-102-957682 S.R.L., a company registered in Costa Rica. Payment processing is handled through MASSIVITY LTD, a company registered in Cyprus. We name both so that a player knows which entities stand behind the service.
1.3 Official contact
Our official email is [email protected]. Live chat is open at every hour of every day, and the email address above is the only written contact we publish.
2. What the casino provides
2.1 Games
The lobby holds more than 4,000 games from 26 slot studios and 8 live providers. The live section offers 247 tables run by Winfinity, imaginelive, Iconic21, Live Vegas, Lucky Streak, Enjoy, Plati+ Live and Everest. The jackpot category contains more than 17 titles and the crash category 13. The main menu also holds Sports, Esports, Promotions, VIP Club and Top Offers.
2.2 Bonuses and loyalty
The welcome package consists of a 100% match up to AUD 1,000 with 100 free spins on the first deposit and a 200% match up to AUD 1,000 on the second, both at x40 wagering. Every account joins the VIP programme at Level 1. Thursday cashback is paid from Level 4, at rates from 2% to 10% at VIP Diamond, and seasonal no-deposit bonuses from VIP Bronze to Diamond run from AUD 150 to AUD 3,750. Lifetime experience points never expire, while seasonal points are confirmed every three months.
2.3 Cashier methods open to AUD accounts
The cashier offers Visa and Mastercard, bank transfer, Neosurf, Flexepin, CashtoCode, MiFinity, PayDo, eZeeWallet, Interac and twelve cryptocurrencies. Every method must be in the player’s own name.
2.4 Mobile access
The mobile version is available in the browser and as a progressive web app for Android, iOS, Windows and macOS. The account and the balance are shared across devices.
3. Accounts and money
3.1 Currency and amounts
Accounts are held in Australian dollars. Our reference minimum deposit is AUD 20, and AUD 30 is required to activate a bonus. A single deposit may not exceed AUD 3,000. We charge no fee on deposits.
3.2 Verification
Identity verification is required before the first withdrawal. We ask for a photo identification, a proof of address issued within the last 3 months and proof of the payment method. Review takes 2 to 24 hours, and the process is carried out once.
3.3 One account per person
We apply the rule of one account per person.
3.4 Whose payment method to use at the cashier
Every payment method used on the account must belong to the account holder, and a withdrawal is paid to the method used for the deposit.
3.5 Withdrawals
Our review of a withdrawal request is completed within 24 hours, after which the payment provider settles the funds within 3 to 5 business days.
3.6 Bonus conditions
The welcome package requires a minimum deposit of AUD 30, applies x40 wagering, allows a maximum bet of AUD 7.50 while wagering and is valid for 7 days after activation, with 31 days from issue in which to activate. A bonus is cancelled when the balance reaches AUD 0.75 or below, and a withdrawal requested before wagering is finished cancels the bonus and the winnings from it.
4. Security of the service
4.1 Encryption
Data in transit is protected by TLS 1.2 and stored data by AES 256-bit encryption. The same protection applies on mobile and on desktop.
4.2 Identity checks
Verification protects the account from use by third parties and confirms that payment methods belong to the account holder. Blurred images, expired documents and mismatched addresses are the usual reasons for a request to resubmit.
4.3 Transaction records
Deposits, credits and withdrawal requests are listed under Cashbox, Operations History in the player’s account.
5. Player protection
5.1 Account controls
Each account can set deposit limits (daily, weekly, monthly) and loss limits, take a 24-hour cooling-off period, or self-exclude for periods from 1 day to indefinitely. During the cooling-off period bets and deposits are blocked while withdrawals remain available.
5.2 Age
Gambling is for adults aged 18 or over.
5.3 Independent help
Free support in Australia is available from Gambling Help Online on 1800 858 858 at any hour, from Lifeline on 13 11 14 at any hour, and through the BetStop self-exclusion register for licensed Australian providers.
6. Questions and complaints
6.1 First contact
Questions about an account, a bonus or a payment go first to live chat or to [email protected].
6.2 What to include
State the email address of the account, the date, the amount in AUD and a short description of the matter, so that the payment or the offer can be identified at once.
6.3 Escalation
A dispute that cannot be settled with our support team can be passed to EGIS, the alternative dispute resolution provider that we use.
6.4 Language and hours
Support is provided in English, and live chat is open around the clock.
7. Responsibilities of the player
7.1 Accuracy of details
The player enters accurate details at registration, in particular the name as it appears on the identity document and a working email address.
7.2 Care of the account
The player keeps the password private, logs out on shared devices and tells us promptly about activity that is not recognised.
7.3 Play within means
The player decides in advance the amount that can be lost, sets the limits that match it and stops when the limit is reached.
7.4 Records
We advise players to keep the dates and AUD amounts of deposits and withdrawals, together with any messages from our team, because a personal note makes it quicker to describe a payment when contacting us.