Charmius Casino Terms and Conditions

These terms set out the rules that govern an account at Charmius Casino for players in Australia. They contain the figures that apply to deposits, withdrawals and bonuses, and they should be read before a deposit is made.

Who may hold an account

Accounts are open to persons aged 18 or over. The account holder registers with an email address, a password and a name, accepts these terms and confirms the age requirement. The name should be the one on the holder’s identity document.
We apply the rule of one account per person. The account is held in Australian dollars, and every amount in these terms is stated in AUD.

Verification of the account

Before the first withdrawal the account holder completes verification, which is done once. The documents are:

• a photo identification: passport, national identity card or driver’s licence, valid and not expired;
• a proof of address issued within the last 3 months;
• proof of the payment method.

Review takes 2 to 24 hours after the documents are submitted. A document that is unreadable, expired or inconsistent with the registration details is returned for resubmission.

Deposits

Every payment method used on the account must be in the account holder’s own name. The bank or the payment provider may apply its own charges.

Withdrawals

A withdrawal requires completed verification and a positive real money balance. The following apply:

1. The payout goes to the method used for the deposit.

2. An active bonus must be wagered in full before funds are released; a request made earlier cancels the bonus and the winnings derived from it.

3. A new payout method is added and verified in the profile before use.

4. We review the request within 24 hours, and the payment provider then needs 3 to 5 business days to settle.

Bonus conditions

The welcome package covers the first two deposits.

General rules for all bonuses:

• Bonus funds are non-sticky: real money is wagered before bonus funds.
• The maximum bet while wagering is AUD 7.50.
• A bonus is valid for 7 days from activation, and each tier must be activated within 31 days of issue.
• A bonus is cancelled automatically when the balance reaches AUD 0.75 or below.
• Free spin winnings from the welcome package are capped at AUD 300.
• Titles on the excluded list do not count toward wagering. Magic Ball and Book of Shadows are among them.
• The 20 free spins for the first installation of the progressive web app carry x40 wagering at AUD 0.10 per spin, and the payout is capped at AUD 75.
• Wednesday free spins and the Sunday Gift are available after the second deposit and carry x40 wagering.

VIP programme

Each account enters at Level 1. Lifetime experience points decide Levels 1 to 8 and VIP Iron (15,000 XP), and seasonal points decide VIP Bronze to Diamond on a three-month cycle. Points are earned at 1 per AUD 13 wagered on slots, AUD 25 on live games and AUD 10 on sports.
Cashback is paid on Thursdays from Level 4, with x5 wagering and a maximum win of x25 of the bonus amount, and it remains valid until Friday 23:59 UTC. Rates run from 2% at Levels 4 and 5, 3% at Level 6 and 4% at Levels 7 and 8, to 5% at VIP Iron and 6% to 10% from VIP Bronze to VIP Diamond.

Level rewards

Wagering in figures

Wagering is calculated on the bonus amount. A bonus of AUD 30 at x40 requires AUD 1,200 of qualifying bets, and a bonus of AUD 500 requires AUD 20,000. The progress of wagering is shown under Cashbox, Operations History.

Mobile version

The mobile version in the browser and as a progressive web app on Android, iOS, Windows and macOS is the same account as the desktop version. The same terms, balance and bonuses apply on every device.

Play controls

The account holder may set deposit limits (daily, weekly, monthly) and loss limits, take a cooling-off period of 24 hours, during which bets and deposits are blocked and withdrawals remain open, or self-exclude for a period from 1 day to indefinitely. The controls are available under Profile, Limits, and through live chat.

Care of the account

Games

The lobby contains pokies, live dealer tables, table games and jackpot titles from many providers. Each game has its own rules, bet range and information panel, and the player should read them before the first stake. A jackpot title may require a particular stake to qualify.

Records

The account history lists deposits, credits and withdrawal requests under Cashbox, Operations History. The account holder may consult it at any time and may refer to it in any question to support.

Support

Live chat is open at any hour of the day. Written questions go to [email protected]. A request should state the registered email address and describe the matter, such as a payment, a bonus or a document.

Disputes and contact