How Charmius Handles Your Personal Data
Last updated: 8 October 2026.
This policy explains what personal data we handle when you use Charmius Casino in Australia, for what purpose, and how you can reach us about it. It covers registration, the account, the cashier, offers, live chat, email and the mobile version of the casino.
1. Scope and responsible party
1.1 The entities behind the service
Charmius Casino is operated by 3-102-957682 S.R.L., a company registered in Costa Rica. Payments are processed through MASSIVITY LTD, a company registered in Cyprus. The operator decides why and how the data described here is used.
1.2 Where the policy applies
The policy applies to the registration form, the account, the cashier, bonus and VIP participation, our support channels and the mobile version, including the progressive web app.
1.3 Contact for data questions
Every question on personal data is sent to [email protected]. Please write from the email address registered on the account so that we can find it.
2. Data we receive
2.1 At registration
We receive an email address, a password, your name, your statement that you are 18 or over and your acceptance of the site terms. The account is created in Australian dollars.
2.2 For verification
Before the first withdrawal we ask for a photo identification (passport, national identity card or driver’s licence), a proof of address issued within the last 3 months and proof that the payment method is yours. Verification is carried out once. Images must be legible, identity documents must not be expired, and the address on the proof of address must match the address on the account.
2.3 From the use of the account
The account holds the record of deposits, bonuses, bets, withdrawal requests, points and limit settings. You can read the account history under Cashbox, Operations History.
2.4 From your messages
Messages sent through live chat or by email, and the details they contain, are used to answer and follow up the question.
3. Why we use the data
3.1 To run the account
The email address and password allow you to log in, to receive the confirmation link and to reset a password. The name identifies the account holder.
3.2 To verify identity and payments
Documents are compared with the registration details, name against name and address against address, to confirm that the account belongs to the person who opened it and that each payment method is registered in that person’s name. Verification must be finished before a withdrawal.
3.3 To operate offers and the VIP programme
Bets and deposits determine the points that set your VIP level: 1 point for every AUD 13 wagered on slots, AUD 25 on live games and AUD 10 on sports. The same records are used to check wagering on a bonus and to calculate Thursday cashback.
3.4 To support responsible play
The limits and breaks you choose, namely deposit limits, loss limits, the 24-hour cooling-off period and self-exclusion, are stored on the account so that they can be applied.
3.5 To answer questions
We use the account details and the message history to resolve questions on payments, offers and verification.
3.6 To meet checks on money and identity
Identity checks and the check that a payment method belongs to the account holder protect the account from use by third parties. They are applied to every account that requests a withdrawal.
4. Who may receive data
4.1 Payment processing
Payment data needed to complete a deposit or a withdrawal passes to the payment entity named in clause 1.1 and to the provider of the chosen method, for example a card network, a wallet or a crypto service.
4.2 Dispute resolution
When a player brings a dispute to the alternative dispute resolution provider EGIS, the procedure of that provider applies to the dispute.
4.3 Your own devices
Data entered on a phone, tablet or computer remains on that device as far as the browser keeps it. Log out on a shared device and do not leave a session open.
4.4 Questions about other transfers
This policy names the recipients above. Questions about any other transfer go to the contact in clause 1.3.
5. Protection of data
5.1 Encryption
Data in transit is protected by TLS 1.2 and stored data by AES 256-bit encryption. The protection is the same on mobile and on desktop.
5.2 What you can do
Choose a password that you use nowhere else, log out on shared devices and keep your registered email address under your own control. The confirmation link and password resets are sent there.
5.3 Documents sent for verification
Send documents only in response to a request from our team. Cover details that are not needed, for example the middle digits of a payment card.
5.4 Account rule
We apply one account per person, and every payment method must be in the account holder’s own name.
5.5 If something looks wrong
If you notice activity on your account that you do not recognise, or receive a message that seems to come from us but asks for a password or a full card number, do not reply. Write to the contact in clause 1.3 at once, quoting the time and the content of the message.
6. Your choices and requests
6.1 Limits and exclusion
You can set or change deposit limits, loss limits, a cooling-off period and self-exclusion under Profile, Limits, or ask our live chat for help.
6.2 Requests about your data
To ask what is held on your account, to correct a detail, or to raise a concern about its use, write to the contact in clause 1.3.
6.3 Age
The service is for players who are 18 or over.
6.4 Independent help
If gambling is causing harm, free and confidential help is available in Australia from Gambling Help Online on 1800 858 858 and from Lifeline on 13 11 14.
7. Changes and contact
7.1 Changes
When the way we handle data changes, this policy is replaced by an updated version on the site, and the date at the top is changed.
7.2 Where to send data questions
The contact for every matter in this policy is [email protected]. Live chat is open at any hour, and a player who wishes to speak about personal data can start a chat and mention the subject at the outset.
7.3 What to include in a request
State the email address of the account, describe what you wish to know or change, and tell us how you would like to receive the reply. A request without these details can only be answered with a request for them.
7.4 Minors
We do not offer the service to anyone under 18. Where a parent or guardian suspects that a minor has used a device on which an account is open, they should use the contact in clause 1.3, and blocking software can restrict gambling sites on that device.